Silver Raindrop
FAQ

FAQ

Quietly considered, beautifully made.

Q01

Do I need to book ahead, or can I just walk in?

Walk-ins are welcome during regular opening hours. If you want the shop to yourself for a private appointment, those need to be arranged in advance by email or phone. We try to confirm within one working day.

Q02

What is your returns policy?

We accept returns within 14 days of purchase, provided the item is unworn and has its tags. We do not offer refunds on items bought in the sale or on special orders placed during trunk show weekends. If something is not right, please get in touch before sending anything back.

Q03

Do you ship, or is this in-store only?

We do ship within the UK. Postage is calculated at checkout and we use a tracked service. For fragile homeware pieces like ceramics, we pack carefully and add a small handling charge. We do not currently ship outside the UK.

Q04

Is there parking nearby?

There is a pay-and-display car park about three minutes' walk from the shop. Street parking on the road directly outside is limited to one hour on weekdays. If you are coming by train, the station is a ten-minute walk.

Q05

Can I bring children or a pram into the shop?

Yes, though the shop is small and the floor space between rails is narrow. A compact buggy is manageable; a large double pram would be a squeeze. We are always happy to help if you need to leave a pram outside.

Q06

How do I find out what is currently in stock before making the trip?

The website is updated at the start of each season, but stock moves quickly and the site does not always reflect what is on the floor that week. The most reliable way is to email or call us. We are happy to tell you exactly what is in and hold a piece for 48 hours.

Contact us