This Privacy Policy explains how Silver Raindrop collects, uses, stores, and protects personal information when you visit our website or contact us. We believe in being straightforward about data handling, so this document is written in plain language rather than legal jargon. Silver Raindrop is committed to protecting your privacy in accordance with applicable data protection legislation in Japan, where we are based. We handle only the minimum information needed to serve you well.
We collect personal information only when you choose to provide it to us directly. This typically happens when you use our contact form, send us an email at hello@silver-raindrop.com, or telephone us at +81 99-226-3841. The information we may receive includes your name, email address, telephone number, and the content of your message or enquiry. We do not use any automated systems to collect data about your browsing behaviour, and we do not maintain user accounts or profiles on this site. Our website does not employ any form of invisible tracking pixels or web beacons.
Silver Raindrop uses the information you provide for a single, clear purpose: to respond to your enquiry and handle any follow-up correspondence. We do not use your personal data for marketing purposes unless you have explicitly opted in to receive communications from us. We do not build customer profiles, perform automated decision-making, engage in profiling, or use your data for targeted advertising. Your information is never sold, rented, exchanged, or otherwise transferred to third parties for their commercial benefit.
This website does not set any analytics, advertising, or third-party tracking cookies. The only item stored in your browser is a small preference flag that remembers whether you have dismissed the cookie information banner, preventing it from reappearing on subsequent page visits. This flag contains no personal information and can be cleared at any time through your browser settings. We do not use Google Analytics, Facebook Pixel, or any similar tracking service.
We do not share your personal information with any third party except in the following limited circumstances: when required by law, for example in response to a court order or a request from a government agency; when necessary to protect the life, body, or property of an individual where obtaining consent is impractical. We have no advertising partners, data brokers, or affiliate networks. If we ever engage a service provider who might handle personal data on our behalf, we will ensure that an appropriate data processing agreement is in place.
Your personal information is kept only for as long as reasonably necessary to fulfil the purpose for which it was collected, typically until your enquiry has been fully resolved and a brief follow-up period has elapsed. After that, the information is securely deleted. Records that we are legally required to retain, for instance under Japanese tax or commercial law, are kept for the prescribed statutory period and no longer. We conduct periodic reviews of retained data to ensure that nothing is held beyond its useful or legally required life.
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Correspondence is stored in password-protected systems accessible only to staff who need it to handle your enquiry. Physical documents, where they exist, are kept in locked storage at our premises at Kagoshima, Kagoshima-shi, Higashi Sengoku-cho, 6-14. While no method of data storage or transmission is completely secure, we make every reasonable effort to safeguard your information.
You have the right to request access to the personal information we hold about you, to ask for corrections if any of it is inaccurate, and to request its deletion. You may also object to or request restriction of certain processing activities. To exercise any of these rights, please contact us at hello@silver-raindrop.com. We will verify your identity before processing your request and respond within a reasonable timeframe. There is no charge for any of these requests.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will post an updated version on this page with a revised date. We encourage you to review this policy periodically. Your continued use of the website after any changes constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy, about how we handle your data, or if you wish to exercise any of your rights, please contact us. Silver Raindrop, address: 892-0842 Kagoshima, Kagoshima-shi, Higashi Sengoku-cho, 6-14. Telephone: +81 99-226-3841. Email: hello@silver-raindrop.com. Our data protection officer will respond to your enquiry promptly and in good faith.
The site itself stores no personal data. If you contact us by email or through the contact form, we receive what you chose to send — typically your name, your address for correspondence, and the content of your message.
Your details are used for exactly one thing: answering you and handling whatever you asked about. We do not add you to mailing lists you did not ask for, and we do not share your details with advertisers.
We run no trackers. One browser setting is saved locally — the fact that you dismissed our notice — and deleting it simply brings the notice back.
We do not sell, rent or trade your information. It is disclosed only if the law obliges us to, and to no one else.
We keep your messages while the conversation is live and delete them when it is over, unless a legal obligation requires a longer period.
Access, correction, deletion, and objection to any use — all of these are yours to request, free of charge. One message to hello@silver-raindrop.com is enough.
What little we hold is stored on access-controlled systems and is not accessible to anyone outside the business.
Questions about this policy or about your data go to hello@silver-raindrop.com. This policy applies to the site operated by Silver Raindrop.